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Running into problems or had a great experience and need to let us know? No worries!
Struggling to pay?
If you're struggling to make repayments, please contact the Customer Care Team on 13 43 23, or chat via our website LiveChat (at the bottom of your screen) and we can work something out with you. If you need to change your repayment date, or make other payment arrangements, there's no charge at all to do so and we are always more than happy to help you where we can. You can also seek financial counselling via MoneySmart.
Customer Care team contact
If you’re needing a response to an issue urgently, please contact us either by phone on 13 43 23 between 9:00am to 5:00pm Monday to Friday, AEST or through live chat and help will be at hand.
Similarly, if you’d like to pass on some positive feedback about your experience with us, we would love to hear that as well. Simply get in touch through the details mentioned above and tell us all about it.
Complaints lodgement and process
If however you’ve had a poor experience with us and would like to lodge a complaint, please do so either by calling our Customer Care team on 13 43 23 between 9:00am to 5:00pm Monday to Friday, AEST or by completing our feedback form and emailing it to email@example.com. Rest assured that we will maintain your confidentiality, fairness and safety from discrimination and retribution throughout the process.
We aim to address all formal complaints within 21 working days.
If we don’t resolve an issue to your satisfaction, Speckle is a member of the Australian Financial Complaints Authority (AFCA). You have the right to lodge a complaint with them directly. You can contact them by phone from Monday to Friday 9am to 5pm AEST on 1800 931 678 (free call) or visit: www.afca.org.au
Thank you for taking the time to provide us with feedback and helping us improve our service. We appreciate it!